Return & Refund Policy
Understanding our policy for customized products manufactured to your specifications.
Important Notice
We manufacture customized products based on your specific requirements. Since each product is made-to-order with your chosen specifications (size, color, material, design), we do not accept returns or exchanges for change of mind or incorrect specifications ordered by the customer.
Policy Overview
At TogglePlay, we specialize in manufacturing customized dustbins, planters, and stainless steel products tailored to your exact requirements. Due to the bespoke nature of our products, returns are limited to specific circumstances outlined below.
When We Accept Returns
Returns Accepted Under Following Conditions
- Manufacturing Defects: If the product has any manufacturing defect or quality issue that occurred during production.
- Wrong Product Delivered: If we delivered a product different from what you ordered (wrong size, color, material, or design).
- Damaged in Transit (Premium Shipping Only): If the product arrives damaged during shipping AND you opted for our Company-Arranged Premium Shipping Service with protective packing.
- Incomplete Order: If parts or accessories mentioned in your order are missing.
Return Timeframe
You must report any issues within 48 hours of receiving the product. Claims made after this period will not be entertained.
When We DO NOT Accept Returns
Returns NOT Accepted Under Following Conditions
- Change of Mind: We do not accept returns if you simply changed your mind after ordering.
- Wrong Specifications Ordered: If you provided incorrect measurements, chose wrong color/material, or made any other specification error while placing the order.
- Customized Products: As our products are made-to-order based on your requirements, we cannot accept returns on correctly manufactured customized items.
- Used Products: Products that have been installed, used, or altered cannot be returned.
- After 48 Hours: Claims made after 48 hours of delivery will not be accepted.
- Discounted Items: Products sold during special promotions or clearance sales are final sale unless there is a manufacturing defect.
Return Process (For Eligible Returns)
If your return request is eligible under our acceptance criteria, please follow these steps:
Refund Policy
Refund Timelines
- Inspection: 2-3 business days after product is received back
- Refund Processing: 5-7 business days after approval
- Bank Credit: 3-7 business days depending on your bank
Refund Method
Refunds will be processed through the same payment method used for the original purchase. For cash/cheque payments, refund will be via bank transfer to your provided account details.
Replacement Policy
For eligible returns due to manufacturing defects or wrong products, we offer:
- Free Replacement: We will manufacture and deliver a replacement product at no additional cost.
- Manufacturing Time: Replacement products typically take 5-10 business days to manufacture (depending on customization).
- Free Delivery: Replacement delivery is completely free of charge.
Damage in Transit Policy
The Company's liability for products damaged during transit is strictly dependent on the shipping method chosen and paid for by the customer:
Company-Arranged Premium Shipping (Liability Accepted)
If the customer explicitly opts for and pays the required separate charge for our designated transport service, which includes specialized, protective packing, the Company shall be responsible for damages confirmed to have occurred during transit.
- Premium Packing: Heavy-duty packaging with protective materials
- Insured Transit: Damage claims covered by the Company
- Our Liability: We will replace or refund damaged products at no cost to you
- Action Required: Report damage within 48 hours with photos/videos
Customer-Arranged Shipping / Standard Collection (Liability Excluded)
If the customer arranges their own transportation, utilizes a third-party carrier, or declines our optional premium packing service, the risk of loss and damage transfers entirely to the customer upon the product's dispatch from our facility.
The Company holds no liability for any damages sustained during transit under these circumstances.
- Own Transport: Customer arranges pickup and delivery
- Third-Party Courier: Customer selects their own shipping provider
- Standard Packing: Basic packaging without premium protection
- Self-Collection: Customer picks up directly from our facility
- Risk Transfer: Customer assumes all responsibility once product leaves our premises
Choose Your Shipping Method Carefully
We strongly recommend our Premium Shipping Service for:
- Large or heavy products (dustbins, planters, steel furniture)
- Fragile items with special finishes or coatings
- Long-distance deliveries
- High-value orders
Premium shipping charges will be communicated separately based on product size, weight, and delivery location.
How to Report Transit Damage (Premium Shipping Only)
If you opted for our Premium Shipping and received a damaged product:
- DO NOT accept delivery if visible damage is present on outer packaging
- Document the damage: Take clear photos/videos of packaging and product
- Contact us immediately: Call +91-99118 67972 within 48 hours
- Provide details: Share order number, photos, and delivery receipt
- We will arrange: Free replacement or full refund after verification
Before Placing Your Order
Please Verify Before Ordering
Since our products are customized and made-to-order, please carefully verify:
- All measurements and dimensions
- Material grade (SS 202, SS 304, FRP, etc.)
- Color and finish
- Design specifications and features
- Quantity required
- Delivery address and timeline
Need Help? Our team is available to help you choose the right specifications. Call us at +91-99118 67972 before placing your order.
Customer Responsibility
As the customer, you are responsible for:
- Providing accurate measurements and specifications
- Verifying product details before confirming the order
- Ensuring someone is available to receive the delivery
- Inspecting the product immediately upon delivery
- Reporting any issues within 48 hours
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Custom engraved or personalized products
- Special order items made with unique specifications
- Products modified or damaged by the customer
- Items without original packaging or tags
- Products used outdoors or installed permanently
Cancellation Policy
Order Cancellations
- Before Manufacturing: You can cancel your order with a full refund if manufacturing has not started (usually within 24 hours of order placement).
- After Manufacturing Starts: Cancellations are not accepted once manufacturing has begun, as the product is being made specifically for you.
- During Delivery: Cancellations during transit are not possible.
Bulk & Corporate Orders
For bulk or corporate orders (50+ units), special terms may apply:
- Partial refunds may be considered in case of manufacturing defects affecting multiple units
- Sample approval before bulk production is recommended
- Payment terms and return policies will be clearly mentioned in the quotation
- A dedicated relationship manager will handle your returns/replacements
Warranty Information
Product Warranty
All our products come with a warranty against manufacturing defects:
- Stainless Steel Products (SS 304): 2 years warranty
- Stainless Steel Products (SS 202): 1 year warranty
- FRP Products: 1 year warranty
- Powder Coating: 6 months warranty
Warranty covers manufacturing defects only. Does not cover normal wear and tear, misuse, or damage caused by improper installation.
Need to Initiate a Return?
If you believe your return request is eligible, contact us immediately.